Workflow Events Report – Detail

Report Name

Workflow Events Report – Detail

Objective

This report shows details of all workflow events are raised within the reporting period to assist in understanding why customer are calling. This data can be used as a basis for business improvement initiatives such as identifying customers making contact multiple times during the reporting period.

Expected Frequency

Monthly

Period

Previous Month

Output File(s)

WORKFLOW EVENT DETAIL_YYYYMMDD.csv

Output Fields

 Name Description
Group The CMP group entity associated with the workflow event
Corporate The CMP corporate entity associated with the workflow event
Account The CMP ID number for the account associated with the workflow event
Subscription The CMP ID number for the subscription associated with the workflow event
Event Number The ID number of the workflow event
Event Type The CMP code for the event type
Type Description A description of the event type
Event Code The CMP code for the event code
Code Description A description of the event code
Current User Id The ID of the current CMP user
Event Status The status of the workflow event

Job Schedule Information

Monthly